I'm glad that technology is update able - i.e.: not necessarily obsolete, so when we sat down to watch either of two Netflix-delivered DVDs, one Blu-Ray, one standard, and neither would play, it was (somewhat) encouraging that you could update the Blu-ray player firmware via download, cd burn (image burn, not data burn! it warned), reload.
If you think that sentence is a long one you should have been with me as the first CD burn failed, the computer crashed twice, and FINALLY when I loaded the seemingly right stuff, the Blu-Ray never returned from the darkness.
Warnings in red exclaimed not to interrupt, push any button, or sneeze.
We gave up and went to bed. And lo! As sure as daylight savings time, the darn thing appears fixed. I can enjoy Bruce Willis blow things up. Here are the simple instructions:
Important Notes
Please follow the update instructions carefully. Failure to follow the instructions may interrupt the update process and may cause the player to be unresponsive or to require repair.
Do not power off the player or disconnect it from the AC power outlet. Loss of power during the installation of the firmware update may cause the player to be unresponsive or to require repair.
Use a brand new CD-R disc to burn the firmware update. The player may not be able to correctly read a dirty disc or a disc with scratches.
Recommended operating system for the computer that will download the firmware update:
Microsoft® Windows® 98SE or later is needed.
Windows Vista®, Windows XP, or Windows 2000 (Service Pack 4) is recommended.
A drive with CD disc burning capability is required to create the update disc.
If you do not have a CD burner in your computer, Sony will provide a free disc with the firmware update. Click here to order the firmware update.
NOTE: If you have questions or require assistance, please contact our customer call center at 866-909-7669.
A CD-R disc is required to create the update disc.
NOTE: A CD-R disc is highly recommended. Do not use a CD-RW disc.
Installing this firmware update will return all your personal settings to the factory default settings. After installing the update it will be necessary to reconfigure your personal settings.
In order to perform the firmware update, it is necessary to have the BDP-S300 correctly connected to a compatible television.
It is highly recommended to print out these instructions as a reference during the installation process.
Check Current Firmware Version
Power on the television and make sure it is tuned to the inputs to which the BDP-S300player is connected.
Power on the BDP-S300 Blu-ray Disc™ player.
If the player starts to play a disc, press the "STOP" button and wait until the blue Sony Blu-ray Disc screen is displayed on the television before proceeding.
On the remote control (RMT-B101A), press the SYSTEM MENU button.
At the "System Menu" screen, use the arrow keys on the remote control to highlight "Setup" and then press the ENTER button.
At the "Setup" screen, use the arrow keys on the remote control to highlight "Video Setup" and then press the ENTER button.
Use the arrow keys on the remote control to highlight "TV Type" and then press the ENTER button.
On the remote control, press "BLUE" button.
The firmware version currently installed on the BDP-S300 will be listed on the television screen. If the version number is 3.80 or higher, it is not necessary to install this firmware update.
Download Instructions
Download the UPDATE_BDPS300_VER0380.EXE file to a temporary or download directory (please note this directory for reference).
Go to the directory where the file was downloaded and verify that the size of the UPDATE_BDPS300_VER0380.EXE file is 54,798,336 bytes.
Right-click the UPDATE_BDPS300_VER0380.EXE file, and click "Properties".
On the "UPDATE_BDPS300_VER0380.EXE Properties" screen, verify that the "Size:" listed is "52.2 MB (54,798,336 bytes)".
NOTE: The "Size on disk:" listed may be different. That is normal.
If the file size is different than the "54,798,336 bytes", please download the UPDATE_BDPS300_VER0380.EXE file again.
Double-click the UPDATE_BDPS300_VER0380.EXE file to begin the process to extract the firmware update.
At the UPDATE_BDPS300_VER0380.EXE dialog box, type a location, or click the "Browse..." button to select a location for the uncompressed update, and then click "OK". The UPDATE_BDPS300_VER0380.ISO file will be extracted to the specified location.
Use the "Burn Image" option of your CD burning software to create the update disc from the UPDATE_BDPS300_VER0380.ISO file.
CD Burning Notes:
Do not create a data disc. In order for the update disc to work, you must create it using the "Burn Image" option of your CD burning software.
The update disc must be finalized. Be sure to select "Finalize CD (No further writing possible)" in your CD burning software to finalize the update disc.
If write errors occur during the CD burning process, discard the disc and create a new update disc.
Burning the disc using packet writing software is not supported.
Do not use an update disc created using any other process than the one described above.
Firmware Update Instructions
WARNING!! Do not press any buttons, except as instructed, until the update is complete. Doing so may damage the player to the point of requiring repair.
NOTE: The firmware update process takes a minimum of 30 minutes.
Power on the television and make sure it is tuned to the inputs to which the BDP-S300player is connected.
Power on the BDP-S300 Blu-ray Disc player.
Place the update disc in the player, and close the disc tray.
The update starts automatically and "DISC-DWLD" appears on the player front panel display.
At the beginning the player will automatically power off and then, after awhile, back on. This is an initial read sequence and is normal.
A series of different messages will appear on the front panel display.
NOTE: After about 20 minutes, the disc tray may open.
WARNING!! Do not remove the disc from the player and do not close the tray. The update is still in progress.
The firmware update is complete when "DL OK" appears on the player front panel display.
WARNING!! Do not operate or power off the player until this message is displayed. Doing so may result in your player being unresponsive and requiring repair.
Remove the update disc from the player.
Power on the BDP-S300 player.
NOTE: It takes about 90 seconds for the player to display pictures on the television when the player is powered on for the first time after installing the update.
Check the firmware version (See "Check Current Firmware Version").
NOTE: If the version number is 3.80, the firmware update was successful.
If The Update Disc Does Not Eject
If the update disc does not eject even though "DL OK" is displayed, please follow the steps below.
Power on the BDP-S300 Blu-ray Disc player.
Immediately after "POWER ON" is displayed on the front panel display (within one second), press the "STOP" button on the player. The disc tray opens and the player turns off automatically.
NOTE: Pressing the "STOP" button on the remote control does not work. It is necessary to press the "STOP" button on the BDP-S300 player.
If the disc tray still does not open, repeat these steps but vary the timing of pressing the "STOP" button in step 2.
Firmware Update FAQ
Q: "WRT FAIL" is displayed on the player front panel display. A: Please perform the following procedure:
Push and hold the "POWER" button for several seconds until the unit powers off. Do not remove the disc.
Push the "POWER" button again to continue the firmware update procedure.
If "WRT FAIL" is displayed again, remove the update disc from the player and delete the update files from your computer. Download the update again and follow the entire procedure above to create a new update disc and install the firmware update.
Q: "DISC-DWLD" is not displayed on the player front panel display when the update disc is inserted. A: Remove the update disc from the player and delete the update files from your computer. Download the update again and follow the entire procedure above to create a new update disc and install the firmware update.
Q: "NO DLWD 2" is displayed on the player front panel display. A: The latest firmware is already installed. No update is necessary.
Q: All my personal settings are gone after updating the firmware. A: This is normal, updating the firmware returns all settings to their factory defaults.
Q: How can I verify that the update disc was burned correctly? A: After creating the update disc, check that the disc name is "BDPV-11380" in your computer.
Q: Power was shut down while updating. A: Power on the player again keeping the update disc in the tray. The update should restart automatically.
Q: When I double click on the UPDATE_BDPS300_VER0380.EXE update file I downloaded from the update web site, the UPDATE_BDPS300_VER0380.ISO file is not created and the following error message appears: "Win32 Cabinet Self-Extraction". A: The download may have failed. Delete the downloaded file and download the update file again.
Q: When the player is powered on after performing the update, nothing appears on the front panel display or on the TV screen. A: Initial start-up after installing the firmware update will take longer than normal (approximately 90 seconds). If this situation continues for more than two minutes please call Sony support at 1-800-222-SONY (7669).
Q: When the player is powered on after performing the update, a "POWER ON" message appears on the front panel display or on the TV screen. A: Please call Sony support at 1-800-222-SONY (7669).
Q: The firmware update does not finish, after running for more than 30 minutes. A: Please call Sony support at 1-800-222-SONY (7669).
Q: "INCOMPLETE"/"NEED DISC" are displayed on the player front panel display. A: The update procedure is not completed.
Put the update disc in the tray and power off the player by pushing the "Power" button on the player for a few seconds.
Power on the player by pushing the "Power" button again and The update procedure starts again.
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