The tech was here Friday. he sent me out for a new sound card which I bought Saturday. That's when I discovered the overnight backup of C drive didn't take place. I also found that the D rive wouldn't work at all. I put another in and IT wouldn't work either. The D drive is the CD player/burner.
I called and called through the weekend and yesterday. Today is Tuesday and curiously only after voicemailing a threat to dispute the Visa charge, did I get a return call.
Someone is supposed to be back today - but will have to charge me for the issue of the D drive. I have tried to load the driver to the D drive again but it fails.
LATER THAT SAME DAY.
I managed to fix my D drive. Don't ask what I did - it was try this try that until it worked. We are down to ONE issue - the backups... and the service call should be free. Says me.
I feel exhausted.
LATER THE NEXT DAY
I never did get the tech out here, but did spend a while on the phone with his supervisor who got into my computer by remote control and declared that my backup F drive was faulty, though probably the drive itself was ok but the electronics in the box with it were suspect. At his direction I removed the drive from the box and it was pretty darn hot; worrying me - he thought I could install it into the computer itself and let it dangle. Or get another enclosure (with perhaps working circuitry). I opted for a new outboard hard drive, and will try the backup overnight. This should conclude quite a saga. If not, my teeth will be stumps.