This is the second time. The good news is I believe THIS TIME we have a trustworthy, skillful, knowledgeable plumber. I say THIS TIME because the man cited three reasons why we will have to replace the wooden floor in the powder room AGAIN, i.e.: it wasn't repaired correctly the first time.
I won't detail the issues since I don't know the names of the parts involved. Just know that every flush was sending a spurt of water through a hole into the floor.
If you've never seen YOUR wooden floors ripped up due to water damage, let me tell you it's quite the deal - although when done properly, there's no permanent damage - just to your wallet!
First you have the toilet removed.
Then the floor removed.
Then you be sure it's bone dry.
Then the floor guy puts in a new floor.
Then the plumber reinstalls the toilet.