Tuesday, September 23, 2008


I feel obliged to follow up my story below on the rigors of attempting to install XP SP3 on this computer:

Emailed repeated exchanges have been UNhelpful, i.e.: do this: step one, step two, step three. But when I execute step one it doesn't lead to what the instructions say will happen, stopping me right there. This has happened again and again. Add to that for some reason unknown to me, WORD now crashes regularly. Plus, their telephone center seems to only have recorded information...

With such a huge installed base there must be millions or stories in the naked-cyber-city, but mine is entirely frustrating, time consuming and unproductive. I'd expect them to be better than this.

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